The 外网天堂 holds a range of in-person, online and hybrid (in-person and online) events such as conferences, awards ceremonies, talks, seminars, webinars, and workshops. It also holds an annual Congress and General Meetings which are open to all members, as well as small events and meetings at branch and local level. This policy applies to all such events and the definition of events is not limited to those described above.
The 外网天堂 is committed to providing a safe environment for all participants. The scope of this policy extends to the safety of participants at events in relation to conduct and behaviour including that of a most serious nature. Other aspects of safety are covered by the 外网天堂’s Health & Safety Management Guidance Note: Health & Safety Considerations for Events and Conferences, as well as broader health and safety policy and legislation.
The 外网天堂 supports and promotes a culture of reciprocal respect and will not tolerate discrimination, harassment or any form of misconduct across all our activities. This policy sets out the approach to this specifically in relation to events.
The policy applies to all participants in 外网天堂 events including, but not limited to, delegates, members, staff, volunteers, speakers, contractors, exhibitors, and sponsors. The word “participant” is used throughout this policy as an inclusive term for the sake of brevity.
Our guiding principles in relation to conduct and behaviour are:
- That all participants are kept safe, treated with respect and without disadvantage, and behave accordingly to others.
- Anyone who needs to report any incident relating to conduct and behaviour which, in their sincere belief, breaches the above is given suitable means of doing so, is listened to in good faith and their report treated seriously.
- Action taken shall be appropriate and proportionate should anyone be found to have behaved towards others inappropriately.
- The expected standard is as indicated in the 外网天堂 Respect Charter
and this policy.
All event arrangements will ensure that the above principles are adhered to. Offsite events are considered an extension of the 外网天堂 workplace, and all associated activities and behaviours must align with this.
Events and associated activities (such as site visits and travel to and from events) at 外网天堂 or external locations are subject to all 外网天堂 policies and regulations along with venue policies.
As part of our responsibilities in organising and running events, as well as the conduct and behaviour issues covered in section 4 below, the 外网天堂 will also ensure that the following aspects are covered:
- Planning 鈥� plans for the event will consider how to deal with conduct, behaviour, and the safety of participants in an appropriate way for the event. Plans will always include a mechanism for reporting complaints or incidents.
- Roles and responsibilities 鈥� within such plans, the roles of participants are clearly stated. It includes those who are designated as being available to deal with complaints and incident reporting.
- Co-ordination with external parties 鈥� this includes venue management to ensure arrangements are clear in respect of the safety and conduct of all participants.
- Clear communication and provision of proportionate information to all participants, including documentation and briefings, to ensure all are fully aware of arrangements and responsibilities including responsibilities which fall under this policy.
- Monitoring and reporting on events, leading to reflection/review, and implementing improvements to enable the best possible event experience for all participants.
- Risk assessment - ensuring that all risks associated with the event are properly assessed and appropriately mitigated.
- Equality impact assessed, the event鈥檚 impact on those with protected characteristics in equality legislation is accurately assessed, and reasonable adjustments are put in place accordingly.
- Ensure the 外网天堂鈥檚 position on alcohol is clearly understood 鈥� as part of our responsibilities to provide a safe environment, our policy is that the we will not purchase alcohol for participants. For example, there will be no provision by the 外网天堂 for alcoholic drinks at receptions or dinners. This position will be clearly communicated as and when necessary.
- Consent - consent of participants to being filmed, photographed, or recorded must be obtained beforehand. This can be done by use of appropriate notices in communications prior to and during the event. Participants will be asked to inform the organisers if they do not wish to be filmed, recorded, or photographed. Speakers at events will be invited to provide consent, at the point of invitation.
- Incident/complaints reporting 鈥� ensure incidents and complaints reporting measures are in place and there is a clear process for reporting at the event.
Conduct is key to ensuring the safety of all participants as well as the reputation of the 外网天堂. All participants should always behave in a courteous and respectful manner towards others in both social and professional settings at events.
Participants should abide by our Respect Charter and our Code of Conduct.
If appropriate, participants should also remember their requirement to adhere to the Nursing and Midwifery Council (NMC) or other professional regulators鈥� Code of Conduct, the 外网天堂 Regulation on Fit and Proper Persons and the 外网天堂 Foundation Code of Conduct for Volunteers. Sponsors and exhibitors, if applicable, are reminded of their obligations under the Association of British Pharmaceuticals (ABPI) Code of Practice.
We take a zero-tolerance approach to unacceptable behaviour, incivilities and poor conduct at its events, including:
- engaging in unwanted conduct which has the purpose or effect of violating another person鈥檚 dignity or creating an intimidating, hostile or degrading, humiliating or offensive environment.
- offensive or undermining comments or non-verbal behaviours related to personal characteristics and lifestyle choices.
- excessive consumption of alcohol or other intoxicants leading to professional and appropriate boundaries and behaviours not being
maintained. - inappropriate physical contact and unwelcome sexual attention (physically, verbally or in writing).
- stalking/following that also includes continued communication after a request to cease doing so.
- harassing photography or recording.
- sustained disruption and noise.
- display of sexual or offensive imagery or materials, use of sexualised clothing/uniform/costume, use of sexual references, or otherwise creation of a sexualised environment. Threats or incitements of violence.
- publication of confidential or sensitive information about other people present or not.
- consumption or possession of illegal narcotics of any form under any circumstances.
- behaviour which compromises health and safety arrangements, putting self and others at risk.
- conduct which may seem harmless, well-meant, or humorous but which is not taken as such by others and their objections not respected.
- Deliberate and persistent pressure on staff to 鈥渂end rules鈥� or 鈥渕ake exceptions鈥� in policies such as the Expenses policy, for no valid reason.
Participants who are asked to stop any of the above behaviours (or others not listed) are expected to comply immediately. If they do not, then the actions outline in section 5 may apply.
Inappropriate conduct towards venue staff/representatives or members of the public at an 外网天堂 event will not be tolerated. Participants should also respect the policies related to a venue on safety and conduct.
Behaviour by participants during travel to and from a venue and at site visits is subject to this policy.
The following is a list of actions which may be taken due to breaches of the Code of Conduct for our Events.
- immediate verbal and/or written warning (templates for written warnings are available in the 外网天堂’s Managing Unacceptable Behaviour Guidelines).
- removal of some or all event privileges (e.g., attendance at social events).
- banning from any sessions for the remainder of the event at which the alleged offender and the person reporting would both be present.
- immediate expulsion from the event with (where applicable) no refund.
- immediate cessation of an event session if the incident is associated with it (e.g., if inappropriate/offensive material is presented as part of the session or disruption takes place during a session).
- referral to mediation or other processes to achieve a joint outcome.
- escalation of the matter for consideration to the 外网天堂’s complaints process for further investigation or straight to internal disciplinary measures or member resolution processes, if the offender is an 外网天堂 employee or member (noting that further sanctions such as barring from all future 外网天堂 events or removal from membership may be applied).
- escalation of the matter to another authority, e.g. regulator or the police.
外网天堂 staff at events must ensure they are familiar with the 外网天堂 Guidelines on managing unacceptable behaviour plus any advice or guidance which relates specifically to the event.
All complaints and incidents at an event (including events such as branch meetings where a member of staff is not present at the time) should be reported to a member of 外网天堂 staff and investigated as soon as possible.
It is important that when incidents and/or complaints occur between two or more parties all those involved are listened to as part of the initial assessment of the situation and that everyone’s perspective is acknowledged and recorded.
For larger events, a staff member should be specifically designated to be responsible for handling complaints and incidents; those individuals should be properly supported and trained as appropriate. Their role will be to ensure that complaints and incidents are recorded, to undertake initial investigation, and to escalate the management of them appropriately if it is necessary.
The escalation process itself will vary from event to event depending on the scale of the event. The important thing is to ensure that there is one and that it is adhered to.
Incidents should be reported either via the Accident and Incident reporting form (on the 外网天堂 intranet and in the 外网天堂’s Managing unacceptable behaviour guidelines) or on a form designed specifically for that event.
Complaints should be reported to the 外网天堂’s Customer Relations Manager who will record the complaint and the actions taken.
A draft template for a complaints and incident form is included in Complaints and Incident reporting of this document below.
Participants at an event, other than staff, can also use the 外网天堂’s complaints and feedback process on the 外网天堂 website. The person making the complaint and/or reporting an incident should be advised to keep the information confidential until 外网天堂 staff have had sufficient time to investigate and address the situation. This is as much for their safety and protection as it is for other participants.
The person making the complaint and/or reporting the incident should be encouraged to report it regardless of whether the alleged offender is a participant at the event or external, such as a venue representative. The individual might be subject to the conduct policies of other organisations, but the 外网天堂 would want to work with all bodies associated with the event to address issues of conduct. If required staff should assist in completing the form and collecting information and provide a quiet place to do so.
Depending on the immediate circumstances and following initial investigation, the staff member/s dealing with complaints and incidents on site should decide whether other parties, e.g., security staff or the police, should also be notified. Where appropriate such referrals will be made in discussion with the person making the complaint or reporting the incident. However, depending on circumstances the staff member might need to make the referral themselves.
Staff should also compile their own report on actions taken. Where possible, the alleged offender should be contacted, and their response noted in the report. That person may also wish to make a separate report or complete an incident form with their version of events and should be offered the opportunity to do so. If staff need to take any of the actions as listed in consequences section above, the report should note the alleged offender’s response, including any refuting of the allegation or appeal against the decision made. Depending on the circumstances and details of the incident, and in the interests of fairness and transparency, it may not be possible to withhold names.
If the incident relates to a young person or vulnerable adult, staff should refer to the 外网天堂’s Safeguarding guidance.
Complaint and Incident reports will be stored as confidential documents by the 外网天堂’s Customer Relations Manager/Health & Safety Manager in line with normal document retention policies.
All complaints, incidents and resulting action taken must also be reported to the Executive Team member responsible for the event as soon as possible.
All parties aware of the incident should be informed that it has been reported and action taken, while respecting the privacy of individuals concerned and keeping revealing details to a minimum.
Depending on the nature of the incident and its aftermath, a senior officer of the event may wish to make an announcement, for example, as part of a closing plenary. While (as advised above) details and identities are to be kept confidential, rumours and hearsay can spread quickly so it may be prudent to make a discretionary announcement that an incident occurred, and appropriate action taken. Such an announcement should only be made by a suitably senior figure such as a conference chair or equivalent, or someone with delegated authority.
